We accept Visa and MasterCard along with a variety of other common payment methods. You can also finalize your order with the Paypal Express and Apple Pay payment service.

Yes, you can pay directly on our website with your Paypal account or your Apple Pay information.

Once your order has been placed, you are debited at the time of purchase, generally within 12-24 hours after placing your order.

You have the choice of using either UPS or USPS for your orders.

Larger sized orders may require using a LTL (Less Than Truckload) freight service. In those instances, we will provide recommendations at the time of checkout.

No, at this time we are only shipping to U.S. customers only. The delivery costs vary depending on the destination, and will be added at checkout.

It depends on where you are. Orders processed here usually take 5-7 business days to arrive. Delivery details will be provided in your confirmation email.

Once your order is shipped you will receive an email with an online tracking number.

Most items easily clean with a disinfectant and a cloth or paper towels. We have found the best way to thoroughly clean is to use a steamer first, then a quick wipe-down with a moderate disinfectant.

The puppy playground enrichment equipment is proudly manufactured and constructed in the U.S.A.

For the puppy playground enrichment equipment we use high-density polyethylene (HDPE) because it's easy to clean, helps maintain a hygienic environment, and us fully UV stable to be used outdoors.

Puppies can use our equipment from 4 – 10 weeks old. For smaller dog breeds, this could be extended as you see fit; however, for larger breed dogs, we recommend that after 8-weeks you refrain from allowing the dogs from using the equipment as their size and weight might hinder balance and spacial awareness.

We strongly recommend to avoid using your enrichment equipment outdoors for extended periods of time, especially in full sun, as the light and/or heat may eventually warp or crack the material and compromise its physical stability or welded seams.

No it is not an obligation. But it is highly recommended. Indeed, this will allow you to find your history more quickly, edit your addresses
and track your package online. You will also be notified when new products are released.

On average, we send out one newsletter at least once or twice per month. You have the freedom to unsubscribe at any time, with one click. These newsletters are sent to introduce new products and announce important offers.

Exchanges and returns are possible up to 30-calendar days after the date of receipt of the product.

In Ohio: exchanges/returns are free.

Outside of Ohio: exchanges/returns are also possible. They are the customer's responsibility.

Please bring your order number and contact us at orders@sunshinespuppyenrichment.com

The products must be returned in their packaging, with the original box and protective bag and the product label. They must not be used, washed or damaged.

Ohio Customers: a free return slip will be sent to you by e-mail.

Outside Ohio: we will give you all the details to be able to return your product. You can return the order with the carrier of your choice. The return will be at your expense.